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BEGIN:VEVENT
UID:20260708T220841Z - 43019@sa11a.odoo.com
DTSTART;TZID=Asia/Dubai:20260713T193000
DTEND;TZID=Asia/Dubai:20260713T210000
CREATED:20260708T220841Z
DESCRIPTION:<a href="https://www.clearspeakgcc.com/event/how-to-manage-diff
 icult-conversations-with-clients-and-colleagues-16/register">How to Manage
  Difficult Conversations with Clients and Colleagues</a>\nMost people know
  when something needs to be said. The harder part is knowing how to say it
  clearly without sounding defensive\, harsh\, vague\, emotional\, or perso
 nal.​ A client may be unhappy. A colleague may feel frustrated. An emplo
 yee may raise a concern. A project may be delayed. A request may need to b
 e declined or adjusted. In these moments\, it is easy to explain too quick
 ly\, apologize before understanding the issue\, avoid the conversation\, o
 r rush into a solution that does not address the real problem. In this pra
 ctical Clear Speak workshop\, Robyn Albers will show you how to manage dif
 ficult conversations with more structure\, calm\, and control so the conve
 rsation becomes useful instead of uncomfortable. You will learn how to:Ack
 nowledge concerns without automatically agreeingAsk questions that uncover
  the real issueExplain your position without sounding defensiveOffer reali
 stic options when you cannot say yes to everythingEnd the conversation wit
 h a clear next stepRespond with more confidence when emotions\, complaints
 \, or missed expectations are involved This session is useful for professi
 onals who manage clients\, teams\, colleagues\, projects\, or stakeholder 
 relationships. You will leave with a practical structure you can use when 
 conversations feel tense\, sensitive\, or difficult to navigate.
DTSTAMP:20260708T220841Z
LOCATION:-\, -
SUMMARY:How to Manage Difficult Conversations with Clients and Colleagues
X-ALT-DESC;FMTTYPE=text/html:<a href="https://www.clearspeakgcc.com/event/h
 ow-to-manage-difficult-conversations-with-clients-and-colleagues-16/regist
 er">How to Manage Difficult Conversations with Clients and Colleagues</a>\
 nMost people know when something needs to be said. The harder part is know
 ing how to say it clearly without sounding defensive\, harsh\, vague\, emo
 tional\, or personal.​ A client may be unhappy. A colleague may feel fru
 strated. An employee may raise a concern. A project may be delayed. A requ
 est may need to be declined or adjusted. In these moments\, it is easy to 
 explain too quickly\, apologize before understanding the issue\, avoid the
  conversation\, or rush into a solution that does not address the real pro
 blem. In this practical Clear Speak workshop\, Robyn Albers will show you 
 how to manage difficult conversations with more structure\, calm\, and con
 trol so the conversation becomes useful instead of uncomfortable. You will
  learn how to:Acknowledge concerns without automatically agreeingAsk quest
 ions that uncover the real issueExplain your position without sounding def
 ensiveOffer realistic options when you cannot say yes to everythingEnd the
  conversation with a clear next stepRespond with more confidence when emot
 ions\, complaints\, or missed expectations are involved This session is us
 eful for professionals who manage clients\, teams\, colleagues\, projects\
 , or stakeholder relationships. You will leave with a practical structure 
 you can use when conversations feel tense\, sensitive\, or difficult to na
 vigate.
END:VEVENT
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